The typical American home has eight connected devices. That story is repeated across the industrialized world and will spread among developing nations, too. What happens when more people use more tools more often? The demand for customer care increases, and…
Globalization has significantly enhanced the purchasing ratio of people. The automobile sector has taken a real benefit from this economic development. Owning an automobile vehicle has become a need of everybody. This increased demand for vehicles created high competition. There…
For travel and transportation industry holiday customer service is essential to ensure a successful season. These days, because so many consumers do their holiday travel bookings online, it’s important for companies to prepare effectively for an increase in call volume.…
Accounts receivable signifies the amount of money that the customer owes to the company. These can be considered as the online credits that a customer spent and will later be obliged to return. It is one of the crucial domains…
Telesales and telemarketing are quite similar yet quite distinctive from each other. Telesales is the art of selling goods to people by communicating through phones. It is pursuing people to buy a certain product by telling them about the product…
Technical support provides support services to the people who are finding trouble in technical aspects of any particular product or service. It is mainly concerned with the problems that arise in electronic devices. The primary goal of any technical support…
Coronavirus is keeping people on their toes, confronting companies with new operational challenges. Coronavirus is currently the largest threat to the global economy since the financial crisis of 2007 and 2008. Having emergency and crisis management in place and pre-planning…
Healthcare BPO brings significant support to medical institutions, staff, and organizations. Commonly outsourced activities of healthcare BPO include coding, billing services, transcription, data processing, and phone or chat support, etc. In most cases, access is one of the first measures…
Today’s customer expectations are higher than ever. They want personalized and timely customer support, across all digital channels. Whether speaking with an associate directly or utilizing automated self-service, they expect all channels to be connected. That is why the contact…
Business process management is the need of time for businesses around the world. There are various industries that always have a high demand for BPM, however, let’s understand the top two industries with greater demand. Healthcare Industry The healthcare industry…